The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.
The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.
Topcliffe Surgery is committed to improving our communication with our patients. We want to make sure you can read and understand the information we provide to you.
Please let us know:
- If you need information in braille, large print or easy read
- If you need a British Sign Language interpreter or advocate
- If we can support you to lipread or use a hearing aid or communication tool
There is a question on our registration form to help make sure we have this information for new patients. This will be recorded within your medical record and highlighted to ensure we have the necessary information on your communication needs to assist you. This information may be shared with other NHS and adult social care providers if required and requested by you.
Alternatively please tell the receptionist when you arrive for your next appointment or call us on (01845) 577297.
We recommend users of our website use an up-to-date web browser such as Internet Explorer 9/10, Mozilla Firefox or Google Chrome.
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
- Have problems seeing the screen
- Find it difficult to use the mouse or keyboard
- Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.
Alternatively, to access a wide variety of information and leaflets please use the following link to easyhealth, an excellent website with easy to understand videos and leaflets
Patients with visual impairment may find the following link useful: