Topcliffe SurgeryLong StreetTopcliffeThirsk, YO7 3RPTel: 01845 577297
HELP US CELEBRATE THE 70TH BIRTHDAY OF THE NHS!
The National Health Service is turning 70 on 5th July 2018. It's the perfect opportunity to celebrate the achievements of one of the nation's most loved institutions, to appreciate the vital role the service plays in our lives, and to recognise and thank the extraordinary NHS staff - the everyday heroes - who are there to guide, support and care for us, day in, day out.
For more information please click on the link to 'latest news' on the right hand side of this page.
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those dealing with you can give you the best possible advice and care. If you are aware of any errors of fact that have appeared in your record please ask us to amend or correct your record. The information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. You have a right to know what information we hold about you. If you would like to see your record please contact our Practice Manager or ask for our leaflet “Access to Health Records”.
We need to hold personal information on our computer system and in paper records. Please help us to keep your records up-to-date by notifying us of any changes in your circumstances. Doctors and staff have access to your medical records to enable them to provide the best possible care. From time to time information may be shared with other health professionals involved in your care, for example, when a referral is made. Anyone who receives information from us has the same legal duty of confidentiality as we do.
In some circumstances we may be required by law to release your details to statutory or other official bodies, for example, if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released such as for medical reports or copy medical records requested by insurers or solicitors. Please note: information relating to your medical records and test results etc are confidential to you and will not be given to anyone else without your express permission. Information will not be disclosed to family, friends, spouses or partners unless we have your prior consent.
Our Information Governance Lead and Caldicott Guardian is Dr Charles Parker, GP Partner.
General Data Protection Regulation
This is a new law which applies from 25th May 2018. To find out more please click on the link below:
General Data Protection Regulation
If you have comments about our services or suggestions for improvements please speak to any member of the Practice Team or drop a comment slip into the comments boxes in our practice waiting rooms. Our Practice Manager is also pleased to hear directly from patients. Please ask if you wish to speak to him.
If you have any complaints about our services or personnel please let us know. The Practice complies with the NHS Complaints Procedure. Our Complaints Manager is the Practice Manager who is responsible for the administration of the complaints procedures. Dr Parker acts as the Practice’s Responsible Person for complaints. If you have a small complaint that we should be able to resolve quickly please speak to a member of the Practice Team who will undertake to resolve the matter for you. If you are satisfied with the outcome no further action need be taken.
If you are not satisfied, or have a larger complaint, this should be made orally to the Complaints Manager in person, who will make written notes, or your complaint should be submitted in writing. We will normally acknowledge your complaint within three working days and aim to have your complaint looked into within fifteen working days.
You will also be provided with a copy of the Practice’s information leaflet explaining the complaints procedure. You may also request this leaflet at any time. If your problem leads to a complaint you should let us know without delay. If you cannot do this then you should make a complaint within twelve months of the incident which caused the problem or within twelve months of the problem coming to your attention.
If you have a problem with the service from the practice we hope you will bring it to us through our complaints procedure and enable us to put right whatever might have gone wrong. But this does not affect your right to make your complaint direct to NHS England rather than to the practice. You must choose at the outset whether to make your complaint to the practice or to NHS England. If you choose to do so your complaint should be directed to NHS England at the following address:
PO Box 16738
Telephone: 0300 311 22 33
The Parliamentary and Health Service Ombudsman (the Ombudsman)
If you are dissatisfied with the response which you receive from the practice or NHS England then you can refer the matter to the Ombudsman. You must refer to the Ombudsman within twelve months of receipt of the final response letter to your original complaint. Information regarding the Ombudsman can be found at www.ombudsman.org.uk or by calling the Ombudsman Complaints Helpline on 0345 015 40 33.
You have the right to be shown respect for your privacy, dignity and religious or cultural beliefs without discrimination. You have the right to confidentiality concerning all your contacts with us from each member of the Practice Team. You have a right to apply to see your medical record.
You may also request a chaperone for examinations when available (although this is not always possible if a male chaperone is required without notice) and for extra privacy during conversations with receptionists and dispensers if you so require.
You have a responsibility to be considerate and courteous at all times towards the Practice Team and other patients. You are required to attend in good time for appointments so that others are not kept waiting. It is also your responsibility to request the results of blood tests, X-Rays etc. from us.
The new GMS Contract gives the right to patients aged 16-74 years, who have not attended a consultation with a member of the Practice Team in the previous three years, and to patients aged over 75 years who have not attended a consultation with a member of the Practice Team in the previous twelve months, to request such routine health screening as seems appropriate to the doctor. This can be in the patient’s home if, in the opinion of the doctor, the patient’s medical condition makes it inappropriate for him or her to attend the Surgery.
In practice we are not rigid about these time periods. We are happy to assist anyone who wants a health check irrespective of how recently he or she has been seen. If you have a concern and wish to request an additional health check, please speak to the doctor or nurse. (Please note that this provision is for patient care and does not apply to pre-employment medicals, sports medicals etc. for which a charge is made.)
Our practice staff are here to help you and to be as polite as possible.
If you consider that you have been treated unfairly or appropriately, please ask the reception staff to contact the Practice Manager, who will be happy to address your concerns.
However, shouting or swearing at practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.
Please help us to help you. Thank you.
This publication provides a guide to the services and practitioners who practice together within the Topcliffe Surgery general practice as required by the Freedom of Information Act 2000.
Freedom of Information
The NHS operates two systems for the possible sharing of patient data with other bodies.
1. Summary Care Records
Your Summary Care Record is an emergency care summary.
It contains your basic information (name, date of birth and address), plus your current medication, allergies you suffer from and any bad reactions to medicines you have had. This information can then be uploaded onto the national "spine". This can then be accessed by other doctors in an emergency but only with your permission at the time - for example in casualty, or out of hours' services. This information will normally automatically be uploaded to the spine unless you opt out.
You can opt out by completing an opt-out form available in reception.
Further information can be found by phoning 0300 123 3020 or by visiting the NHS websites:
As doctors we are required to participate in the care.data service, the NHS data system delivered by the Health and Social Care Information Centre (HSCIC). The care.data service will collect information to enable NHS England to plan and manage care being provided across the NHS through the collection, analysis and sharing of data from different parts of the health service, including hospitals and GP practices. In addition, information which does not identify you may be made available to approved researchers. Further information on the care.data service and the HSCIC is available from the sources below and in the leaflet "How information about you helps us to provide better care" which is available in the waiting areas. You have the right to object to care.data disclosure. If you object please make your wishes know. They must be respected.
Patient information line: 0300 456 3531
Websites: www.nhs.uk/caredata and www.hscic.gov.uk/patientconf
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