Noticeboard

COVID-19 INFORMATION: For up to date information on the current covid-19 situation please see the following links:

https://111.nhs.uk/covid-19  & https://healthwatchnorthyorkshire.co.uk/coronavirus-links/  Please also click on the Quick Link for 'Latest News' for further advice and information leaflets including mental health support.

All consultations are currently being carried out by telephone triage in the first instance. Any patients then being asked to come into the surgery to see a Doctor or Nurse will need to arrive at the surgery wearing a suitable face covering designed to cover mouth and nose. 

PLEASE NOTE THAT DURING THE CURRENT CRISIS, WE REQUIRE 7 WORKING DAYS NOTICE FOR REPEAT PRESCRIPTIONS.  THANK YOU FOR YOUR PATIENCE AT THIS DIFFICULT TIME.

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AT TOPCLIFFE SURGERY, THIRSK, THE DOCTORS & NURSES TAKE PRIDE IN OFFERING THE HIGHEST STANDARD OF PATIENT-CENTRED HEALTHCARE. WE RUN MANY CLINICS FOR CHRONIC DISEASE CARE & OFFER A WIDE VARIETY OF OTHER MEDICAL SERVICES SUCH AS ANTENATAL & POSTNATAL CARE, MINOR SURGERY, CHILDHOOD VACCINATIONS & WELL-PERSON CHECK-UPS.

We are an Armed Forces veteran friendly accredited GP practice.  Please see our Clinics & Services tab for more information.

CARE NAVIGATION FOR OUR PATIENTS

A new signposting process called ‘Care Navigation’ is being introduced in our GP practice to help you see the right person, in order to get the right care, in the most appropriate place and first time.

When you next phone for an appointment to see your GP, you may be invited to share details of why you think you need to see a GP.

Please be assured that you do not have to share this information if you would prefer not to. It simply helps the practice to better understand your needs and make sure you are seeing the most appropriate professional for your care or treatment.

All our staff take patient confidentiality extremely seriously, therefore any information you share will not be shared with anyone else.

If you do not wish to give this information, you will not be denied an appointment with your GP.  If you have any concerns, please get in touch with us.

NAMED ACCOUNTABLE GP

All GP Practices are now required to provide their patients with a 'named, accountable GP'.  The named accountable GP takes responsibility for the co-ordination of appropriate services required under the practice's NHS contract and ensures that they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).

All of our patients, including children, now have a named GP who is responsible for their overall care.

Please note that this does NOT prevent you from seeing any GP of your choice in the practice as you currently do now, and you will not see any change in the way care is delivered to you by us.

ONLINE ACCESS TO SERVICES

If you wish you can now use the internet to book appointments with a GP or Nurse, to request repeat prescriptions for medications you take regularly and to access your medical record. There are also service provider specific Apps and an NHS App which you can download to your mobile to give you access to services on the go.  You can use this service in addition to using the telephone and calling into the surgery. It's your choice.

To access your online account please click on one of the links at the bottom of this page.  Alternatively, if you are new to the service and would like further information, please click on the 'Online Services' link under Further Information on the right hand side of this page to read more:

 

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Contact our practice

USE OUR ONLINE CONSULTATION SERVICE

Tell us about your problem and request medical advice and we’ll respond promptly within our online consultation hours

Click here to connect to the Service

Please do not use this service if your problem is urgent.

 

 

 

(Site updated 02/09/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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